How is Lucky Arrow Retreat addressing the COVID-19 pandemic?
Lucky Arrow Retreat takes standards for hygiene and cleanliness very seriously and we are taking steps to ensure the safety of our guests and staff. Our team has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements regarding COVID-19. We are also working diligently to ensure that we meet the latest guidance on social distancing, hygiene, and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including the novel coronavirus that causes COVID-19, and include contactless check-in and check-out, handwashing hygiene and cleaning protocols for our rooms, common areas and event spaces.
Below are details on the specific steps we are taking to ensure safety:
Check-In: We have a simple, contactless check-in process. When you book a room at Lucky Arrow Retreat, we text you all of the information you need to check in to your room without the need to visit our on-site office in person. Please be sure to opt into our Whistle text messaging platform to ensure these communications are received.
Check-Out: Our check-out process is a breeze. Simply place your room key back in the lockbox located next to the entry door of your room. It’s that simple.
Handwashing Hygiene: We understand that proper and frequent handwashing by our staff is vital to help combat the spread of viruses. It’s important for their health and that of our guests.
Symptom Monitoring: We are actively monitoring our entire staff for the common symptoms of COVID-19 to ensure their own health and to help prevent the spread of COVID-19.
Ongoing Training: We train our housekeeping and office staff on hygiene protocols to ensure they meet the guidelines set out by the CDC.
Cleaning: Our cleaning protocols include cleaning products and measures which are effective against viruses for the following spaces:
Cabins & Yurts: Our housekeeping staff uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to frequently touched surfaces such as tables, doorknobs, handles, light switches, countertops, faucets, toilets, sinks and room keys.
Common & Event Spaces: We have increased the frequency of cleaning and disinfecting of our Bath House, Event Center and Airstream Office with a focus on frequently touched surfaces like doorknobs, handles, light switches, countertops, faucets, toilets, and sinks.
Swimming Pool: Our social distancing rules require guests to maintain 6′ of separation from other guests outside of the household.
What is Lucky Arrow Retreat’s Cancellation Policy?
Purchasing cancellation coverage gives you the peace of mind, knowing that you may cancel your reservation for Any Reason up to 5:00 P.M. two days before your scheduled date of arrival. By purchasing the Cancellation Coverage, you will receive a credit voucher good for a future lodging stay at the full value or your original reservation. Full or partial refunds are not available under this coverage under any circumstances. Vouchers are valid for up to one year from the date of issue.
Cancellation coverage must be purchased at the time of reservation. Without acquiring cancellation coverage, we are unable to issue you a voucher for a future stay.
CANCELLATION POLICY FOR CABINS & YURTS
Lucky Arrow Retreat has a 10-day cancellation policy. If you cancel your reservation or modify your reservation date ten days (10 days) or less before your check-in date for any reason, your credit card will be charged the full amount of your reservation. Credits will not be offered for a future stay unless you purchase the Cancellation Coverage. Weather conditions are not a valid reason for cancellation or a reservation modification. Full or partial refunds will not be issued for cancellation or reservation modifications under any circumstances.
What if I lose my Room Key?
We use standard metal keys to access our rooms that cannot be replaced. It is very important that our guests keep track of their room keys and to return the key to their lockbox prior to departing. We have a strict lost key policy and lost keys require a locksmith to rekey the lock or we must replace the hardware. Lost keys will result in a $250 fee charged to the credit card on file.
What time is hotel check-in/check-out?
Check-in begins at Lucky Arrow Retreat at 4pm Central time. Our open, online-based check-in means you never have to worry about late check-in issues. Check-outs at Lucky Arrow Retreat must be completed by 11am Central. To check out, simply lock your door with they keypad. There’s no need for a formal check out at the office. We will bill your card on file for any incidentals.
Can I bring my pet to Lucky Arrow Retreat?
Absolutely! We’re a pet friendly establishment, but we have three simple rules: (1) For everyone’s safety, including yours and your pet’s, all pets must be on leash at all times (2) You must pick up after your pet and (3) Pets must be registered before arriving for a $150 non-refundable, per pet, per reservation fee. More details on our Pet Fees may be found on our Policies page.
Can I cook outdoors at Lucky Arrow Retreat?
You are welcome to use the steel, park style BBQ grills located throughout the Lucky Arrow Retreat property for cooking. Please note that you must bring your own charcoal and lighter fluid. Additionally, personal outside grills are strictly prohibited from being brought onto the property. We love your dedication to the fine art of outdoor cooking, but do not bring your grill with you to Lucky Arrow Retreat.
What is the internet access like at Lucky Arrow Retreat?
Lucky Arrow Retreat is located in a rural area. We hope you have decided to stay with us to unplug from the daily use of technology to recharge your own batteries and reconnect with yourself. However, we do have RURAL cellular WiFi routers available near our Cabins, Yurts, Beer Garden and Event Center.
How do I get to Lucky Arrow Retreat?
From Austin: Head west on Highway 290 towards Dripping Springs for approximately 28 miles. Turn right (north) on Bell Springs Road and travel for 2.6 miles. Lucky Arrow Retreat will be on your left, just past Bell Springs Winery.
From San Antonio: Take US-281 north towards Blanco for 74 miles. Head east on TX-163 for 18 miles. Turn right (east) on FM 165E and continue for 16 miles. Turn right (east) on Highway 290 and continue for 6 miles. Turn left (north) onto Bell Springs Road and continue for 2.6 miles. Lucky Arrow Retreat will be on your left, just past Bell Springs Winery.
What are the terms & conditions of staying at Lucky Arrow Retreat?
Full details on our terms & conditions may be found on our Policies page.
Do you have Pack ‘n Plays available for guests with small children?
We do! When you make your reservations just let us know that you’d like a Pack ‘n Play in your room and we’ll handle the rest.
What is the dining and craft beverage scene like?
Lucky Arrow Retreat is conveniently located close to numerous flavorful Hill Country eateries including Rolling in Thyme and Dough, Tillie’s Restaurant & Bar, and Homespun Kitchen & Bar, and the world-famous Salt Lick BBQ. Some of the craft beverage sites have food or food events as well. Speaking of the craft beverage locations, there are more than you can shake a stick at in our neck of the woods.
Excellent wineries abound in the Hill Country. From our neighbors at Bell Springs Winery to Hawk’s Shadow Winery, Duchman Family Winery, and Driftwood Estate Winery, fans of the grape are well positioned to indulge in their passion.
Fine spirits are distilled just up the road from Lucky Arrow Retreat. It’s easy to get to the homes of Dripping Springs Vodka & Gin, Treaty Oak Vodka, Gin, Rum, and Bourbon, Deep Eddy Vodka, and Desert Door Sotol. Each of these distillers offers tours and tastings at their nearby sites.
Last but certainly not least you’ll find some truly outstanding breweries within easy reach of Lucky Arrow Retreat. Jester King Brewery, Last Stand Brewing, Backroads Brewing Company, Family Business Beer Company, and Twisted X Brewery are just some of the places you’ll want to stop for a fresh handcrafted cold one.
What fun things are there to do nearby?
Dripping Springs is bursting at the seams with rollicking good times for the whole family. From local swimming spots like Hamilton Pool and Jacob’s Well to delightful hiking and exploring at Milton Reimer Ranch Park to friendly challenges at Austin Paintball, you and your gang won’t be wanting for things to do. And to cap it all off, the jewel of The Hill Country, Pedernales Falls State Park – where the picture at the top of this page was taken – is less than 30 minutes away.
The Dripping Springs area is also home to many excellent festivals throughout the year, including the Founders Day Festival in Spring, the Dripping Springs Fair and Rodeo in Summer, the Dripping With Taste Wine & Food Festival and the Dripping Springs Songwriters Festival in the Fall, and Christmas on Mercer Street in Winter.
What is a “yurt”?
A yurt is, at its heart, a tent. But a yurt is no ordinary tent. Our yurts are based on the traditional Mongolian herders’ hut, with a modern twist that combines the ingenuity of those nomadic structures and adds engineered strength, durable outdoor fabrics, and handcrafted quality. Our yurts are fully heated and air conditioned, secured with locks, and comfortably sleep two adults. Yurts put the glamorous in glamping.
How do you pronounce “Pedernales”?
Despite the pronunciation made famous by former US President Lyndon Baines Johnson — whose birthplace is enshrined at the Lyndon B. Johnson State Park & Historic Site just 40 miles from our gate — we say “Ped-er-nal-es” rather than “Per-de-nal-es” here at Lucky Arrow Retreat Hotel.
Do you serve beer at the Beer Garden?
Lucky Arrow Retreat Hotel is not licensed to serve beverages — alcoholic or not — at the beer garden. But you are entirely welcome to bring your own drinks, including selections purchased from the “Goody Bar” found in each of our yurts and cabins. Please don’t bring glass containers into the pool area, though.
How late can we stay at the pool/beer garden?
We ask that our guests enjoy themselves but respect others’ schedules by observing Lucky Arrow Retreat’s quiet hours, which start at 9 PM each night.
Are campfires permitted at Lucky Arrow Retreat?
Yes they are, in designated fire pits. We do insist that you extinguish any campfires every night with water, for safety of course. Please observe posted information regarding burn bans should they be in effect at the time of your visit.
What is Lucky Arrow Retreat’s Cabin Assignment Policy?
Lucky Arrow Retreat reserves the right to assign guests to specific cabins based on availability, need, and other considerations at the time of check-in. Thus specific cabin numbers identified at booking are not guaranteed.