How is Lucky Arrow Retreat addressing the COVID-19 pandemic?
Lucky Arrow Retreat takes standards for hygiene and cleanliness very seriously and we are taking steps to ensure the safety of our guests and staff. Our team has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements regarding COVID-19. We are also working diligently to ensure that we meet the latest guidance on social distancing, hygiene, and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including the novel coronavirus that causes COVID-19, and include contactless check-in and check-out, handwashing hygiene and cleaning protocols for our rooms, common areas and event spaces.
Below are details on the specific steps we are taking to ensure safety:
Check-In: We have a simple, contactless check-in process. When you book a room at Lucky Arrow Retreat, we text you all of the information you need to check in to your room without the need to visit our on-site office in person. Please be sure to opt into our Whistle text messaging platform to ensure these communications are received.
Check-Out: Our check-out process is a breeze. Simply place your room key back in the lockbox located next to the entry door of your room. It’s that simple.
Handwashing Hygiene: We understand that proper and frequent handwashing by our staff is vital to help combat the spread of viruses. It’s important for their health and that of our guests.
Symptom Monitoring: We are actively monitoring our entire staff for the common symptoms of COVID-19 to ensure their own health and to help prevent the spread of COVID-19.
Ongoing Training: We train our housekeeping and office staff on hygiene protocols to ensure they meet the guidelines set out by the CDC.
Cleaning: Our cleaning protocols include cleaning products and measures which are effective against viruses for the following spaces:
Cabins & Yurts: Our housekeeping staff uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to frequently touched surfaces such as tables, doorknobs, handles, light switches, countertops, faucets, toilets, sinks and room keys.
Common & Event Spaces: We have increased the frequency of cleaning and disinfecting of our Bath House, Event Center and Airstream Office with a focus on frequently touched surfaces like doorknobs, handles, light switches, countertops, faucets, toilets, and sinks.
Swimming Pool: Our social distancing rules require guests to maintain 6′ of separation from other guests outside of the household.
Cancellation Policy:
CANCELLATION COVERAGE
Purchasing cancellation coverage gives you the peace of mind, knowing that you may cancel your reservation for Any Reason up to 5:00 P.M. two days before your scheduled date of arrival. By purchasing the Cancellation Coverage, you will receive a credit voucher good for a future lodging stay at the full value or your original reservation. Full or partial refunds are not available under this coverage under any circumstances. Vouchers are valid for up to one year from the date of issue.
Cancellation coverage must be purchased at the time of reservation. Without acquiring cancellation coverage, we are unable to issue you a voucher for a future stay.
CANCELLATION POLICY FOR CABINS & YURTS
CANCELLATION COVERAGE
Purchasing cancellation coverage gives you the peace of mind, knowing that you may cancel your reservation for Any Reason up to 5:00 P.M. two days before your scheduled date of arrival. By purchasing the Cancellation Coverage, you will receive a credit voucher good for a future lodging stay at the full value or your original reservation. Full or partial refunds are not available under this coverage under any circumstances. Vouchers are valid for up to one year from the date of issue.
Cancellation coverage must be purchased at the time of reservation. Without acquiring cancellation coverage, we are unable to issue you a voucher for a future stay.
CANCELLATION POLICY FOR CABINS & YURTS
Lucky Arrow Retreat has a 10-day cancellation policy. If you cancel your reservation or modify your reservation date ten days (10 days) or less before your check-in date for any reason, your credit card will be charged the full amount of your reservation. Credits will not be offered for a future stay unless you purchase the Cancellation Coverage. Weather conditions are not a valid reason for cancellation or a reservation modification. Full or partial refunds will not be issued for cancellation or reservation modifications under any circumstances.