How is Lucky Arrow Retreat addressing the COVID-19 pandemic?
Lucky Arrow Retreat takes standards for hygiene and cleanliness very seriously and we are taking steps to ensure the safety of our guests and staff. Our team has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements regarding COVID-19. We are also working diligently to ensure that we meet the latest guidance on social distancing, hygiene, and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including the novel coronavirus that causes COVID-19, and include contactless check-in and check-out, handwashing hygiene and cleaning protocols for our rooms, common areas and event spaces.
Below are details on the specific steps we are taking to ensure safety:
Check-In: We have a simple, contactless check-in process. When you book a room at Lucky Arrow Retreat, we text you all of the information you need to check in to your room without the need to visit our on-site office in person. Please be sure to opt into our Whistle text messaging platform to ensure these communications are received.
Check-Out: Our check-out process is a breeze. Simply place your room key back in the lockbox located next to the entry door of your room. It’s that simple.
Handwashing Hygiene: We understand that proper and frequent handwashing by our staff is vital to help combat the spread of viruses. It’s important for their health and that of our guests.
Symptom Monitoring: We are actively monitoring our entire staff for the common symptoms of COVID-19 to ensure their own health and to help prevent the spread of COVID-19.
Ongoing Training: We train our housekeeping and office staff on hygiene protocols to ensure they meet the guidelines set out by the CDC.
Cleaning: Our cleaning protocols include cleaning products and measures which are effective against viruses for the following spaces:
Cabins, Yurts & Ranch House: Our housekeeping staff uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to frequently touched surfaces such as tables, doorknobs, handles, light switches, countertops, faucets, toilets, sinks and room keys.
Common & Event Spaces: We have increased the frequency of cleaning and disinfecting of our Bath House, Event Center and Airstream Office with a focus on frequently touched surfaces like doorknobs, handles, light switches, countertops, faucets, toilets, and sinks.
Swimming Pool: Our social distancing rules require guests to maintain 6’ of separation from other guests outside of the household.
Cancellations for a hotel room reservation must be received thirty (30) days prior to arrival. If cancellation of a guaranteed reservation is not received within 30 days of your stay and for any reason, all amounts paid for the reservation will be forfeited or a credit may be offered for a future stay.
If you have tested positive for Covid19 or have been exposed to someone that has tested positive, you may cancel your reservation with a full refund up to 5 days before your stay. If you cancel your reservation less than 5 days before your stay, all amounts paid for the reservation will be forfeited or a credit may be offered for a future stay.
Please note that room rates may change and original room rates are not guaranteed for future stays.